WHAT ELSE IS NEW AT THE PARAMOUNT THEATRE THAT WE SHOULD BE AWARE OF?,
There are lots of new things you need to know. We know you don’t want to read all this, and we didn’t want to write it, but if you take the time to read it, you will have a more enjoyable experience and so will we!!!
To promote the safety of our guests and enhance speed of service, all ticket sales, merchandise, and food and beverage transactions at the Paramount Theatre will be cash-free. We accept debit and credit cards, including major contactless and mobile payment methods, including Visa, MasterCard, American Express, Discover, ApplePay, and GooglePay.
All tickets will be mobile only.
PROHIBITED AND/OR RESTRICTED ITEMS:
Bags no larger than 4.5” x 6.5” will be permitted in the theatre.
COVID-19 SAFETY REQUIREMENTS FAQs:
Q: When am I considered fully vaccinated?
You are considered fully vaccinated two (2) weeks after your second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two (2) weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.
Q: How will I provide proof of vaccine?
1. Digital vaccination card using CLEAR Health Pass (it’s Free and includes your photo and vaccine record) OR
2. Digital vaccination card, for California residents, using Digital COVID-19 Vaccine Record and government-issued photo ID OR
3. Original vaccination card and government-issued photo ID.
Photos or copies of vaccination cards will not be accepted for entry.
Q: What about children under 12?
Children under 12 are required to provide proof of a negative COVID-19 PCR or antigen test taken within three (3) days of the event start time.
Q: Are all staff vaccinated?
Yes, all volunteers, full-time and part-time employees, both union and non-union, along with all contractors are also required to be fully vaccinated.
Q: What time should I arrive?
Doors open one (1) hour before the show start time. We highly recommend arriving early, allowing time for a beverage, to find your seat, and relax before the show begins. Using the CLEAR Health Pass will expedite entry in to the theatre. Checking vaccination cards and photo IDs will be time-consuming, meaning a longer wait time to enter the theatre.
Q: Will the theatre’s policy change when children under 12 are able to be vaccinated?
We will continually reassess our guidelines and adopt a policy based on guidance from the State of California, and the Alameda County Health Department. We will keep our guests fully informed and will provided ample time to adjust to any policy changes that are made.
Q: What is the mask requirement for attending an event at the Paramount Theatre?
ALL guests and staff will be required to wear a mask. Guests may remove their masks if and only if actively eating or drinking while seated. A non-vented N95 mask or other well-fitted mask is strongly recommended to provide maximum protection. Not Allowed: a scarf, ski mask, balaclava, bandana, turtleneck, collar, single layer of fabric, or any mask that has an unfiltered one-way exhaust valve. Further guidance from Alameda County Health Department can be found here.
Q: If I am unable to receive a vaccine for medical or religious reason, can I still attend an event at the Paramount Theatre?
Currently there are no medical or religious exemptions for events at the Paramount Theatre.
Q: What happens if I already purchased tickets to a future event but am not vaccinated and do not intend to be fully vaccinated by the date of my event?
You may choose to resell your tickets for the event via Ticketmaster’s Ticket Exchange, or you may request a refund for the face value price of the ticket at original place of purchase.
How You Can Keep Others Safe:
• All guests ages 12 and up are required to be fully vaccinated for COVID-19. The Paramount Theatre strongly encourages our guests to download the CLEAR app for fastest entry.
• Wear a mask at all times, unless actively eating or drinking
• Avoid crowding as you navigate the property
• Use hand sanitizer and frequently wash your hands
• Guests who are sick or have had recent contact with someone with Covid-19 symptoms are asked to stay home (please).
How We’re Keeping You Safe:
We require all employees, volunteers, and contractors be fully vaccinated
Air Circulation & Filtration
We have reviewed ventilation performance to maximize fresh air circulation and have installed MERV 13 filters
Enhanced Cleaning & Sanitizing
We are employing the latest cleaning solutions including the use of long-term protectants and sanitizers to minimize pathogens on all surfaces.
• Cashless transactions for tickets, food & beverage, and merchandise
• Evolv technology for touchless security screening
• Limited food and beverage options available to reduce guest and staff interactions
Hand sanitizer stations are widely available throughout the theatre.
THAT’S IT – THERE’S NO MORE!!!!!!
IF YOU HAVE ANY QUESTIONS, PLEASE LET US KNOW.